Privacy Policy
Last Updated: 18 August 2026
At The LUTF, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, make an enquiry, submit a booking request, contact us, or use our services.
1. Information We Collect
Depending on how you interact with our website and services, we may collect information such as:
- Full name
- Phone number
- Email address
- Booking and reservation details
- Check-in and check-out dates
- Number of guests
- Identification information where required for lawful guest verification or accommodation purposes
- Payment and transaction-related information
- Communication and enquiry details
- Information voluntarily submitted through contact or booking forms
We may also automatically collect limited technical information such as IP address, browser type, device information, website usage information, and cookies.
2. How We Use Your Information
We may use your information to:
- Process and manage bookings
- Confirm reservations
- Communicate with you regarding your stay
- Respond to enquiries and requests
- Process payments and refunds
- Provide customer support
- Comply with applicable legal and regulatory requirements
- Maintain the safety and security of our property and guests
- Improve our website, services, and guest experience
- Send service-related communications
- Send promotional communications where permitted and where you have provided appropriate consent
3. Payment Information
Where online payments are available, payment transactions may be processed through third-party payment gateways.
The LUTF may not directly store complete debit card, credit card, banking, or other sensitive payment credentials unless specifically required and lawfully permitted.
Payment information may be handled by the applicable payment service provider according to its own privacy and security policies.
4. Cookies & Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and improve the overall user experience.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers where reasonably necessary to operate our business, including:
- Payment processors
- Booking and reservation platforms
- Website and hosting providers
- Communication service providers
- Customer support providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
Information shared with third parties will be limited to what is reasonably necessary for the relevant purpose.
6. Third-Party Platforms
If you interact with or book through third-party platforms such as Airbnb, Booking.com, MakeMyTrip, Google, WhatsApp, or other services, your information may also be subject to the privacy policies of those platforms.
We recommend reviewing the privacy policies of any third-party service you use.
7. Data Security
We take reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, or destruction.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking management, customer service, accounting, legal, regulatory, and security requirements.
Certain information may be retained for longer where required by applicable law.
9. Your Rights
Subject to applicable law, you may request information regarding the personal data we hold about you and may request correction of inaccurate information.
You may also contact us regarding questions or concerns about the use of your personal information.
10. Children’s Privacy
Our website is not specifically directed toward children.
We do not knowingly collect personal information from children through our website except where such information is provided as part of a lawful accommodation booking or where required for the provision of our services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.
The LUTF
G-62, Block E, Nizamuddin West
New Delhi, Delhi – 110013, India
Phone: +91 96502 97099