Cancellation & Refund Policy
Last Updated: 18 August 2026
Thank you for choosing The LUTF for your stay in New Delhi. We understand that travel plans may change, and our cancellation policy is designed to provide clarity and transparency regarding cancellations, refunds, and booking modifications.
1. Booking Confirmation
A reservation is considered confirmed once the required booking amount or full payment, as applicable, has been received and the booking confirmation has been issued by The LUTF.
Availability is subject to confirmation at the time of booking.
2. Cancellation by Guest
Cancellation and refund eligibility may vary depending on the booking rate, accommodation type, promotional offer, booking platform, and terms communicated at the time of reservation.
Where a specific cancellation policy is mentioned on the booking confirmation, that policy will take precedence.
For direct bookings made through our website or directly with The LUTF, the following general policy applies unless otherwise stated at the time of booking:
- Cancellations made more than 7 days before the scheduled check-in date may be eligible for a refund, subject to any applicable processing or payment gateway charges.
- Cancellations made within 7 days of the scheduled check-in date may be subject to partial or full cancellation charges.
- No-shows may be treated as a cancellation and may not be eligible for a refund.
- If a guest checks out before the originally booked departure date, unused nights are generally non-refundable unless otherwise agreed in writing.
3. Non-Refundable Bookings
Certain promotional rates, discounted offers, special packages, or bookings specifically identified as non-refundable cannot be cancelled for a refund.
The applicable cancellation terms will always be communicated to the guest before or at the time of booking.
4. Date Changes & Modification
Requests to change check-in or check-out dates are subject to availability and may result in a change in the applicable room rate.
A date modification may be treated as a cancellation and new booking where required.
Any additional charges arising from a change in dates will be payable by the guest.
5. Cancellation by The LUTF
In exceptional circumstances, The LUTF may need to cancel a confirmed reservation due to circumstances beyond its reasonable control, safety concerns, property issues, government restrictions, building/society restrictions, or other unforeseen circumstances.
Where The LUTF cancels a booking and the guest has already made payment, the guest will be informed of the available refund or alternative arrangement, subject to the circumstances of the cancellation.
6. Force Majeure
The LUTF shall not be responsible for failure or inability to provide accommodation due to circumstances beyond its reasonable control, including but not limited to natural disasters, government restrictions, civil disturbances, emergencies, major utility failures, or other unforeseen events.
Refunds or alternative arrangements in such circumstances will be handled on a case-by-case basis and in accordance with applicable law and the terms of the booking.
7. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method used for the booking.
The time taken for the refund to reflect in the guest’s account may depend on the payment gateway, bank, or financial institution and may be outside the control of The LUTF.
8. Booking Platform Reservations
If your reservation was made through a third-party platform such as Airbnb, Booking.com, MakeMyTrip, or another booking partner, the cancellation and refund policy applicable to that reservation may be governed by the respective platform’s terms.
Guests are advised to review the cancellation conditions displayed at the time of booking.
9. Contact Us
For cancellation requests or booking modifications, please contact The LUTF using the contact details provided on our website.
The LUTF
G-62, Block E, Nizamuddin West
New Delhi, Delhi – 110013, India
Phone: +91 96502 97099
We recommend submitting cancellation requests as early as possible to avoid applicable cancellation charges.